Privacy Policy

Last update: 21/02/2025

1. INTRODUCTION

Welcome to the "Privacy and Cookies Policy" page for the website operated by VICAT, accessible at www.prompt-natural-cement.com ("the Site").

We appreciate your use of the Site and our services ("Services"). Protecting personal privacy is very important to us, and we take data protection very seriously.

VICAT ("VICAT", "we", "our", or "us") is committed to protecting and respecting the privacy of any person whose personal data we process in the context of using the Site and/or providing Services.

By "Personal Data", we mean any information about a person from which that person can be identified, directly or indirectly. This does not include data where the identity has been removed (anonymous data). VICAT is the data controller for the personal data processed on the Site and during the provision of Services (the "Data Controller"). This document explains how we store and use your Personal Data in accordance with the EU General Data Protection Regulation 2016/679 ("GDPR"), French law n°78-17, known as the "Data Protection Act" ("LIL"), and the relevant authorities' guidelines and recommendations (together, the "Regulation").

We encourage you to read this Privacy and Cookies Policy. It should help you make informed decisions. For any questions regarding this Privacy and Cookies Policy or any general inquiries about your Personal Data, feel free to contact us at dpo@vicat.fr.

2. WHO IS CONCERNED BY THIS PRIVACY AND COOKIES POLICY?

The processes implemented by VICAT on the Website concern both simple visitors to the Website and users wishing to use the Services offered on the Website (together the "Users").

3. HOW IS YOUR PERSONAL DATA COLLECTED?

Your Personal Data is collected directly from you in the context of your use of the Services and, in particular, when you request information about our business, products, or services, sign up for our newsletter, or seek to contact us.

VICAT may also collect your Personal Data when you use or visit the Website via your browser's cookies. Technical information (such as your IP address or browser information) is also transmitted to VICAT by your device when you visit or use the Website.

4. TYPES OF PERSONAL DATA, PURPOSES, AND LEGAL BASIS

Below is an overview of the different types of Personal Data about you that we use and store, the purposes for which these Personal Data are collected and stored, and the legal bases on which the processes we perform are based.

4.1. Type of Personal Data

The Personal Data of Users collected by VICAT are as follows:

Name, surname,
Email address,
Company name and your role (if you are a professional),
Phone number,
Region / Department,
Any other information provided by the User, particularly in the free text field related to the request.
 

VICAT also collects information about your browsing activity on the Website, such as:

The type of device you are using (smartphone, computer, tablet, etc.),
Your device's operating system,
Your Internet service provider,
The browser used.

4.2. Purpose and Legal Basis for Processing

Here are the processing purposes for which we collect your Personal Data along with the associated legal bases for processing:

5. IF YOU FAIL TO PROVIDE PERSONAL DATA

If you choose not to provide the Personal Data we request, we may not be able to provide you with the Services you have requested or achieve the purposes that require this Personal Data.

6. PERSONAL DATA FLOWS

Access to your Personal Data is strictly limited to:

Authorized VICAT employees due to their duties, who are bound by confidentiality obligations;
VICAT subcontractors contractually tasked with performing the necessary tasks for the proper functioning of the Website and Services, including cloud storage of the Website and your Personal Data.
VICAT may share your Personal Data with judicial or administrative authorities, or any other organization if the law requires it. We will always do our best to ensure that third parties with whom we share your Personal Data are subject to confidentiality and security obligations in accordance with our Privacy and Cookies Policy and applicable laws. We only allow them to process your Personal Data for specific purposes and in accordance with our instructions.

Except as expressly stated above, we will never share, sell, or rent your Personal Data to third parties without informing you and/or obtaining your consent. If you have given us consent to use your information in a particular way but later change your mind, you must contact us to inform us of this change, and we will stop doing so.

7. PROCESSING OF DATA OUTSIDE THE EUROPEAN UNION

VICAT does not transfer Personal Data outside of the European Union to countries that have not been the subject of an adequacy decision by the European Commission under Article 45 of the GDPR, or without having entered into standard contractual clauses, as adopted by the European Commission, with appropriate measures in place.

8. RETENTION PERIOD FOR YOUR PERSONAL DATA

We will only retain your Personal Data for as long as necessary to achieve the purposes for which it was collected, including to comply with any legal or regulatory requirements.

To determine the appropriate retention period for your Personal Data, we take into account the amount, nature, and sensitivity of your Personal Data, the potential risk of harm resulting from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and the ability to achieve those purposes through other means, as well as the applicable legal requirements.

We retain your Personal Data for the following periods:

Claims and complaints: 3 years following the closure of a claim or complaint;
Questions or registrations via a contact form: 3 years from your request or until the User unsubscribes or from the last contact;
Newsletter registration: 3 years unless the User unsubscribes or from the last contact.
After these periods, data is either deleted or retained in an anonymized form, especially for statistical purposes. It may, however, be kept in case of pre-litigation or litigation. Deletion or anonymization being irreversible actions, VICAT will no longer be able to restore the data in question.

9. USERS' RIGHTS REGARDING PERSONAL DATA

As a User, you have the following rights, which are not absolute and are subject to certain conditions described below, in accordance with the Regulation:

Right of access: You have the right to obtain confirmation from us whether or not your Personal Data is being processed, as well as other information specified in our Privacy and Cookies Policy on how it is used. You also have the right to access your Personal Data by requesting a copy of the Personal Data we hold about you, where applicable. This allows you to know and verify that we are using your information in accordance with the Regulation. We may, however, refuse to provide information where it would reveal Personal Data about another person or adversely affect another person's rights.

Right to rectification: You may ask us to correct your Personal Data if it is inaccurate or incomplete (e.g., if your name was misspelled or your address was wrong).

Right to erasure: Also known as the "right to be forgotten," this right allows you to request the deletion or removal of your Personal Data when, for example, there is no longer any compelling reason for us to continue using it, or its use is no longer in accordance with the Regulation. This right has some exceptions, such as when we must use this information in court or to comply with a legal obligation.

Right to restrict processing: You have the right to "block" or prevent further use of your Personal Data when we are evaluating a request for rectification or as an alternative to erasure. When processing is thus limited at your request, we may still retain your Personal Data in accordance with the Regulation, but we cannot use it further.

Right to data portability: You have the right to obtain and reuse certain Personal Data for your own purposes in different companies (which are distinct data controllers). This only applies to Personal Data you have provided to us, which we process through automated means with your consent as part of using the Website and/or Services. In this case, we will provide you with a copy of your Personal Data in a structured, commonly used, and machine-readable format, or we will transfer your Personal Data directly to another data controller you specify, if technically possible.

Right to object: You have the right to object to certain types of processing, for reasons related to your particular situation, at any time, to the extent that the processing is carried out for the legitimate interests pursued by VICAT. If you object to the processing of your Personal Data for direct marketing purposes, we will no longer process your Personal Data for such purposes. However, we will be allowed to continue processing the Personal Data if we demonstrate that this processing is justified by compelling legitimate reasons that override your interests, rights, and freedoms or if we need it for the defense of our interests in legal proceedings.

Right to withdraw consent: When we process your Personal Data based on your consent, you have the right to withdraw your consent at any time. However, such withdrawal does not affect the lawfulness of the processing that occurred before this withdrawal.

Right to provide us with instructions regarding the use of your Personal Data after your death: In France, you have the right to provide us with instructions on how to manage (e.g., retain, erase, and disclose) your Personal Data after your death. You may modify or revoke these instructions at any time.

10. EXERCISING YOUR RIGHTS

If you have any questions about our Privacy and Cookies Policy, how we process your Personal Data, or if you wish to exercise any of your rights, please contact our dedicated service at: dpo@vicat.fr.

Any request will be reviewed within the timeframes provided by the Regulation. However, we remind you that the exercise of your rights will be subject to VICAT's right to continue processing your Personal Data to defend its legitimate interests or to comply with a legal obligation.

Exercising your rights will not incur any costs for you. However, we will not be obliged to comply with your request if it is manifestly unfounded or excessive.

If you are not satisfied with our response to your complaint or if you believe that the processing of your Personal Data does not comply with the Regulation, you can file a complaint with the Commission Nationale de l’Informatique et des Libertés ("CNIL"), the competent data protection authority, at the following address: CNIL Complaints Service, 3 place de Fontenoy - TSA 80751, 75334 Paris Cedex 07 or by phone at +33 1 53 73 22 22.

We may need to ask you for specific information to help us confirm your identity and ensure your right to access your Personal Data or exercise your other rights. This is an appropriate security measure to ensure that your Personal Data is not disclosed to anyone who does not have the right to access it.

11. HOW IS DATA SECURED?

VICAT ensures that Personal Data is processed securely and confidentially, including when some of these processes are carried out by subcontractors. To this end, we have implemented technical and organizational measures to prevent the loss, misuse, alteration, or deletion of your Personal Data. These measures are adjusted according to the sensitivity level of the data processed and the level of risk presented by each process or its implementation. We have procedures in place to handle any suspected data security breaches and will notify you, as well as any competent supervisory authority, of any suspected breaches when we are legally required to do so.

Since data transmission over the Internet or data storage systems cannot be guaranteed to be 100% secure, if you have reason to believe that your interaction with us is no longer secure, please notify us immediately at: dpo@vicat.fr.

12. THIRD-PARTY SITES

The Site may contain links to other websites operated by third parties. Please note that our Privacy and Cookies Policy applies only to Personal Data collected by VICAT. We are not responsible for the Personal Data that third parties may collect, store, and use on their own websites. We recommend that you read the privacy and cookies policy of each website you visit carefully.

Furthermore, VICAT is not responsible for hyperlinks to the Site that third-party websites may include, even if VICAT has authorized the third-party publisher of the said third-party site to place such a link.

13. COOKIES

13.1. What are cookies?

"Cookies" are small text files, often containing unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies are very useful and allow the Site to recognize you, log you in when you visit a particular page, enable secure login to the Site, and improve your user experience by enhancing your browsing comfort and/or adapting the content of a page to your interests.

13.2. How are cookies used?

When you browse the Site, cookies may be automatically installed and temporarily stored in memory or on your hard drive to improve your browsing experience. These cookies do not allow you to be personally identified but are used to record information related to your navigation on the Site.

When prior consent is required for their use, the validity period of the consent for the placement of cookies is 6 months. At the end of this period, we will ask for your consent again.

The cookies we place on the Site as an operator are called "first-party cookies" while those from third parties are called "third-party cookies." These allow third-party features or functionalities to be provided on or through the Site, such as advertising, interactive, or analytical content. The operators of these third-party cookies may then collect some of your Personal Data and recognize your computer when you visit the Site or other websites.

The lifespan of an audience measurement cookie that does not require consent is 13 months, and the information collected through these cookies is retained by us for a maximum of 25 months, in accordance with the Regulation.

The types of cookies used on the Site are as follows:

Technical cookies: These cookies allow you to navigate the Site and use its features more efficiently. These cookies also allow the Site to remember your previous action during the same browsing session.

Analytical cookies: These cookies are used by us or by third parties who operate them to analyze the use and performance of the Site. We use Google Analytics or Hotjar cookies, for example, to obtain web analytics data by collecting information about your interaction with the Site, including information about the pages you visit and the duration of your visit.

Statistical cookies: These cookies allow us to establish statistics and volumes of traffic and use of the various elements composing the Site, such as sections and content visited, paths, visit times, which allows us to improve the interest and ergonomics of the Site.

13.3. What analytical cookies are present on the Site?

The Site uses Google Analytics cookies, a web analytics service provided by Google Inc., whose headquarters are located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, U.S.A, registered in France under the number SIREN 432126092 ("Google"). The information generated by these analytical cookies allows us to produce consultation statistics during your use of the Site. This information, including your IP address, will be transferred and stored by Google on servers located worldwide. Google will use this data to evaluate your use of the Site, provide us with reports, and other services related to its activity and Internet use.

The following cookies are used by Google:

If required by law, Google may share this information with third parties who will process it on behalf of Google, including the site publisher. By using the site, you explicitly agree to the processing of your personal data by Google, under the conditions and for the purposes described above.

To learn more about Google Analytics cookies, you can use the link: https://policies.google.com/technologies/cookies?hl=en

You can disable Google Analytics by installing the following tool available for major browsers via this link: https://policies.google.com/technologies/cookies?hl=en#managing-cookies

13.4. How to Block the Use of Cookies?

There are two ways to refuse the use of cookies:

The first is during your first visit to the site, when your consent for the use of cookies on your data is requested via an informational banner displayed in the middle of the page. Using the "Accept all" and "Reject all" buttons, you can accept or reject globally so that we can store cookies on your device according to your choice. Additionally, a third button “Customize” on this banner allows you to see the details of the categories of cookies used and consent or not to each category by purpose. This banner is also accessible at any time via the "Cookie Management" menu located at the bottom of the page.

The second method is by changing your browser settings to block the use of cookies if you wish to reject all types of cookies on the site. However, if you block the use of cookies, you may not be able to use or view all or part of the site. Each web browser offers different ways to configure cookie management.

In general, these are described in the help menu of each browser, with the following being the main ones:

Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store
Opera: https://help.opera.com/en/latest/web-preferences/#cookies
Safari: https://www.apple.com/legal/privacy/en-ww/cookies/

14. CONTACT INFORMATION

If you have any questions or comments regarding our Privacy and Cookie Policy, please contact us via email at: dpo@vicat.fr.

15. CHANGES TO THIS PRIVACY POLICY

VICAT has the option to periodically modify this Privacy and Cookie Policy to reflect changes in our practices and/or comply with regulations. When we update this Privacy and Cookie Policy, we also modify the "Last updated" date at the top of the first page. We encourage you to regularly review this Privacy and Cookie Policy to stay informed about how VICAT protects your personal data.

16. PHOTO CREDITS

The photographs on the site come from different sources, which are mentioned case by case for each (the “Photo Credit(s)”), where the size of the photograph allows. If applicable, the Photo Credits are as follows:

Denis Morel
Jérôme Cabanel
Occitanie Pierres
Serge Sang
Editions du Castelet
Leonardo
Shooting Duck Prod
Juan Robert
Vieille Matériaux
Vicat
 

17. COOKIE MANAGEMENT

To make your choices among the offered cookies, please click on the GDPR tab at the bottom of the page.